AI Disclosure Policy

Effective Date: 01/MAY/2026

1. Purpose of AI Usage

PHIR Health may use AI-powered technologies and automated systems to improve:

  • user experience
  • platform efficiency
  • healthcare record organization
  • search and retrieval functions
  • automation of administrative processes
  • data analysis and insights
  • communication support
  • operational workflows
  • customer support systems
  • personalized digital experiences

AI systems are intended to support operational and informational functions only.

2. No Medical Advice or Diagnosis

PHIR Health AI systems do not provide:

  • medical diagnoses
  • prescriptions
  • treatment recommendations
  • emergency healthcare services
  • clinical decisions
  • guaranteed healthcare outcomes

Any information, suggestions, summaries, insights, recommendations, or outputs generated by AI systems are intended solely for informational, organizational, or administrative purposes.

Users should always consult qualified healthcare professionals before making medical or healthcare decisions.

PHIR Health shall not be responsible for decisions made based on AI-generated outputs.

3. Human Oversight

PHIR Health may implement human review, moderation, supervision, or verification processes for certain AI-assisted functions.

However, users acknowledge that:

  • AI systems may produce inaccurate or incomplete outputs
  • automated systems may occasionally generate errors
  • AI-generated information should not be solely relied upon

Users remain responsible for independently verifying important information.

4. Data Usage for AI Systems

PHIR Health may use user information, platform interactions, and operational data to:

  • improve AI performance
  • enhance automation features
  • analyze usage patterns
  • optimize service delivery
  • improve platform functionality

Sensitive personal and health-related information shall be processed in accordance with:

  • the PHIR Health Privacy Policy
  • applicable user consent
  • applicable laws and regulations

PHIR Health does not sell sensitive health-related information.

5. Automated Decision-Making

Certain platform features may involve automated processing or algorithmic systems.

Such systems may assist with:

  • record organization
  • notification systems
  • user recommendations
  • workflow automation
  • search prioritization
  • support ticket routing
  • fraud detection
  • security monitoring

PHIR Health may combine automated systems with human oversight where appropriate.

6. AI Limitations

Users acknowledge and agree that AI technologies:

  • may not always be accurate
  • may generate incomplete or outdated information
  • may contain technical limitations
  • may not reflect professional medical judgment
  • should not replace consultation with qualified professionals

PHIR Health does not guarantee the completeness, reliability, or accuracy of AI-generated outputs.

7. Third-Party AI Services

PHIR Health may use third-party AI providers, APIs, machine learning services, cloud services, analytics systems, or automation technologies.

Third-party providers may operate under separate terms, privacy policies, and compliance frameworks.

PHIR Health does not guarantee uninterrupted availability or performance of third-party AI systems.

8. Responsible Use of AI

Users agree not to misuse AI-powered features for:

  • unlawful activities
  • harassment or abuse
  • spreading false or misleading information
  • unauthorized access attempts
  • harmful or malicious purposes
  • violating applicable laws or regulations

PHIR Health reserves the right to restrict or suspend access for misuse of AI-related services.

9. Security & Privacy

PHIR Health implements commercially reasonable administrative, technical, and organizational safeguards to protect user information processed through AI systems.

However, no digital or AI-based system can guarantee absolute security or uninterrupted functionality.

Users remain responsible for:

  • maintaining secure account access
  • protecting login credentials
  • reviewing information before reliance
  • reporting suspicious activity

10. Intellectual Property

AI-generated outputs, platform technologies, software, algorithms, interfaces, and related systems used by PHIR Health may be protected under applicable intellectual property laws.

Users may not:

  • reverse engineer
  • copy
  • misuse
  • reproduce
  • commercially exploit

AI technologies or proprietary systems without prior written permission.

11. Limitation of Liability

To the fullest extent permitted under applicable law, PHIR Health and its affiliates, employees, officers, partners, licensors, and service providers shall not be liable for:

  • inaccuracies in AI-generated outputs
  • reliance on automated systems
  • healthcare decisions made by users
  • operational interruptions
  • technical errors
  • third-party AI failures
  • indirect or consequential damages

Your use of AI-powered features is entirely at your own risk.

12. Regulatory & Compliance Statement

PHIR Health aims to use AI technologies responsibly and in accordance with applicable laws and regulations.

PHIR Health aims to support compliance with:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act (DPDP Act), 2023
  • Consumer Protection (E-Commerce) Rules, 2020
  • applicable healthcare, privacy, and technology regulations

13. Changes to This Policy

PHIR Health reserves the right to modify or update this AI Disclosure Policy at any time.

Updated versions shall become effective upon publication on the website or mobile application.

Continued use of the Platform following updates constitutes acceptance of the revised Policy.

14. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.

15. Contact Information

For questions, concerns, legal notices, or policy-related matters, please contact:

PHIR Health

Email: indu@phirhealth.com
Phone: +91 9893557585

Address:
First Floor, 67, Subhash Nagar, Pardeshi Pura
Indore – 452011, Madhya Pradesh, India