Account Deletion
PHIR Health respects your right to delete your account and the personal information associated with it.
You can request the deletion of your PHIR Health account directly through the mobile application or by contacting our support team.
1. How to Delete Your Account from the Mobile App
1. Log in to your PHIR Health account.
2. Go to the My Profile section.
3. Tap Account Deletion.
4. Read and accept the account deletion declaration.
5. Confirm your account deletion request.
Once your request is submitted, our team will verify and process it in accordance with our account deletion policy.
Alternatively, you may request account deletion by contacting us:
Email: indu@phirhealth.com
2. What Happens When You Request Account Deletion?
Once your request is verified:
- Your PHIR Health account will be permanently deactivated.
- Your personal profile information will be permanently deleted.
- Medical records, uploaded documents, prescriptions, diagnostic reports, and other health-related information associated with your account will be permanently deleted, unless retention is required by applicable law.
- Your access to all PHIR Health services will be revoked.
2.1. Information That May Be Retained
Certain information may be retained after account deletion where required for:
- Compliance with applicable laws and regulations.
- Fraud prevention and security investigations.
- Dispute resolution.
- Enforcement of legal agreements.
- Maintaining financial, tax, or audit records.
- Backup systems for a limited period before permanent removal.
Any retained information will only be stored for the period required by law or legitimate business purposes and will not be used for marketing purposes.
3. Processing Time
We aim to process verified account deletion requests within 30 days of receiving the request. In certain cases, a longer retention period may apply if required by applicable laws or regulatory obligations.