Privacy Policy

Effective Date: 01/May/2026

1. About PHIR Health

PHIR Health is a digital healthcare management and health-record organization platform that enables users to securely manage, store, organize, access, and share healthcare-related information.

PHIR Health may operate as part of the broader PHIR ecosystem, including affiliated services such as:

  • PHIR Wealth
  • PHIR Shiksha
  • PHIR Job
  • PHIR School

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Address
  • Profile information
  • Government-issued identification (where required)

B. Sensitive Personal & Health Information

  • Medical history
  • Health records
  • Prescriptions
  • Lab reports
  • Diagnostic reports
  • Insurance-related information
  • Healthcare provider details
  • Uploaded medical documents

Sensitive personal data is collected only with your consent and for lawful healthcare-related purposes.

C. Device & Technical Information

  • IP address
  • Device identifiers
  • Browser type
  • Operating system
  • App usage data
  • Login activity
  • Location data (where permitted)
  • Cookies and analytics data

D. Demographic Information

We may collect general demographic and statistical information to better understand user preferences and improve our services.

3. How We Use Your Information

We may use your information for the following purposes:

  • providing healthcare-related services
  • organizing and managing health records
  • verifying user identity
  • improving platform functionality and user experience
  • enabling ecosystem integration across PHIR services
  • providing customer support
  • processing subscriptions or payments
  • sending updates, notifications, and service communications
  • complying with legal obligations
  • detecting fraud, misuse, or unauthorized activities
  • analytics, research, and operational improvements

4. Consent

By using PHIR Health, you expressly consent to the collection, storage, processing, and sharing of your personal and sensitive health information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal or operational requirements.

Withdrawal of consent may affect the availability or functionality of certain services.

5. Sharing of Information

PHIR Health does not sell personal or sensitive health information.

We may share information only under the following circumstances:

A. Authorized Sharing

  • healthcare professionals
  • insurance providers
  • laboratories or diagnostic partners
  • ecosystem service providers
  • technology and hosting providers
  • payment processors
  • customer support providers

Such sharing shall occur only where necessary, authorized, or consented to by the user.

B. Legal Compliance

We may disclose information:

  • where required by law
  • in response to court orders or government requests
  • to protect legal rights and security
  • to prevent fraud or unlawful activities

6. Data Security

PHIR Health implements commercially reasonable administrative, technical, and organizational safeguards to protect user data.

Security measures may include:

  • AES-256 encryption for data stored at rest
  • TLS 1.3 encryption during data transmission
  • secure authentication systems
  • restricted access controls
  • monitoring and security audits
  • backup and disaster recovery mechanisms

While we strive to protect your information, no digital system can guarantee absolute security.

7. Cookies & Tracking Technologies

PHIR Health may use cookies, analytics tools, and similar technologies to:

  • improve platform performance
  • remember user preferences
  • understand usage behavior
  • enhance security
  • analyze traffic and engagement

Users may manage cookie preferences through browser settings where applicable.

8. Third-Party Services

PHIR Health may use trusted third-party services for:

  • cloud hosting
  • analytics
  • payment processing
  • communication services
  • healthcare integrations
  • customer support

Third-party providers may have separate privacy policies and terms governing their services.

PHIR Health is not responsible for the privacy practices of external third-party platforms.

9. Data Retention

PHIR Health retains personal and health-related information only for as long as necessary to:

  • provide services
  • comply with legal obligations
  • resolve disputes
  • enforce agreements
  • maintain security and operational records

Retention periods may vary depending on applicable legal, healthcare, regulatory, or operational requirements.

10. User Rights

Subject to applicable law, users may have the right to:

  • access their personal information
  • request correction of inaccurate information
  • request deletion of data
  • withdraw consent
  • request restriction of processing
  • raise privacy-related complaints

Requests may be submitted using the contact information provided below.

11. Children’s Privacy

PHIR Health services are intended for users above 18 years of age.

Users below 18 years may access the Platform only under the supervision and consent of a parent or legal guardian.

Parents or guardians are responsible for information submitted on behalf of minors.

12. Cross-Border Data Transfer

Your information may be processed or stored on servers located outside your state or country, subject to applicable legal safeguards and security measures.

By using the Platform, you consent to such transfers where necessary for service operations.

13. Data Breach & Incident Response

In the event of a data breach affecting personal information, PHIR Health shall take reasonable steps to:

  • investigate the incident
  • mitigate risks
  • notify affected users where required
  • comply with applicable legal obligations

14. Medical Disclaimer

PHIR Health does not provide medical diagnoses, treatment, prescriptions, or emergency medical services.

Any health-related information available on the Platform is intended solely for informational and organizational purposes and should not be considered medical advice.

Users should consult qualified healthcare professionals before making medical decisions.

15. Changes to This Privacy Policy

PHIR Health reserves the right to update or modify this Privacy Policy at any time.

Updated versions shall become effective upon publication on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

16. Grievance Officer & Contact Information

For privacy concerns, complaints, legal notices, or data-related requests, please contact:

PHIR Health

Email: indu@phirhealth.com
Phone: +91 9893557585

Address:
First Floor, 67, Subhash Nagar, Pardeshi Pura
Indore – 452011, Madhya Pradesh, India

17. Account Deletion Policy

Users may delete their account through Profile > Delete Account or by emailing indu@phirhealth.com. After verification, the account is deactivated, the profile removed from employer visibility and unnecessary personal data securely deleted or anonymised. Certain information may be retained where required by law, dispute resolution, fraud prevention or audit obligations. Verified requests are generally processed within 30 days.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.

19. Compliance

PHIR Health aims to comply with applicable laws and regulations, including:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act (DPDP Act), 2023
  • Information Technology Rules relating to sensitive personal data
  • Consumer Protection (E-Commerce) Rules, 2020
  • applicable healthcare and digital platform regulations

PHIR Health is an AI-powered healthcare platform by PHIR LIFE VENTURES PRIVATE LIMITED. All healthcare programs, medical learning content, wellness resources, assessments, counselling services, digital health solutions, and certifications available through the platform are exclusively owned, developed, and managed by PHIR LIFE VENTURES PRIVATE LIMITED.